How does Ready Broadband Failover work?
There are three parts of our integrated solution to ensure you have always on Internet connectivity at your business locations:
DEVICE: Ready Wireless programs a router to ensure simple installation into your network. The device includes a 3 year warranty and user support.
WIRELESS CONNECTIVITY: You will have always on connectivity to a Tier 1 National Wireless Network. When your DSL, Cable or other connectivity is bouncing or goes offline the router will failover to the wireless connectivity immediately. Your business operations continue without you having to do anything.
PORTAL: Login anytime to see your connectivity status and usage. Portal alerts will let you know when your primary connection is down and the failover connectivity is in operation. You will also receive usage updates at every 1 GB.
What are the costs involved and how will I be billed?
DEVICE: You can choose to purchase the device outright at check out.
Alternatively you can enter into a bundled leasing program. This is a simple monthly rate that includes the device and monthly recurring portal charge. This SUBSCRIPTION PROGRAM will include a monthly direct bill. (READ SUBSCRIPTION PROGRAM FAQ)
CONNECTIVITY: You receive 1 GB of free data usage every month. Any additional data consumed during the month paid for via credit card through the Portal. You are only billed when your primary internet connection fails and Ready Broadband Failover switches on. If your primary connection never goes down, there are no usage charges that month. If your primary internet connection fails and Ready Broadband Failover switches on, the first 1GB of data usage is free, and all usage thereafter is billed at $15/GB (rounded up to the nearest GB). Use our data usage calculator to see how much data you may use during an outage
PORTAL: A monthly recurring charge to support continued connectivity service and Portal access will be assessed.
EXAMPLE 1: In September, your primary connection is stable and never fails. You will pay your regular monthly fee and there will be NO usage charges in the Portal.
EXAMPLE 2: In October, your primary connection fails twice and you use 1.8 GB of data while Ready Broadband Failover is active. You will pay your regular monthly fee to and 2 GB of data usage.
Is it truly plug and play? How much setup will I have to do when I receive it?
The router will come to you pre-configured to work with your network. All you’ll need to do is connect your modem and existing router.
Is data usage included in the monthly subscription fee?
No. Ready Broadband Failover maintains a backup connection to the 4G LTE network at all times, which is included in your monthly fee. If your primary connection fails, your network will switch to the Ready Broadband Failover connection, and you will be billed for usage incurred while it’s active. The first 1GB of data usage is free, and usage thereafter is billed at your contract price.
Note: The Ready Broadband Failover router may use up to 25mb of data per month during standby mode from operations like health check. This usage is included and will NOT be billed to you. You will only be billed for “customer usage” (data used by your equipment while the backup connection is active, e.g. credit card transactions, emails, web browsing, etc).
Is there a contract or can I cancel any time?
If you purchase the device outright the Ready Broadband Failover contract term applies. See your contract for duration and termination clauses.
If you financed the device the 36-month contract is not cancellable. Once your subscription has commenced, the service and billing will continue for the duration of the subscription.
Is there a free trial or 30-day return period?
No, once the service and device are delivered your contract is not cancellable.
If you have any trouble with installation, equipment or service Ready Wireless will be happy to assist and make sure things are working perfectly for you!
What happens at the end of the subscription term? Do I keep the router? Will the service remain active?
At the end of the term, you will have the option to terminate the subscription or to upgrade to the latest hardware (at no additional cost) and continue your subscription.
Does the equipment have a warranty? What if it malfunctions or fails?
The Ready Broadband Failover router is covered by a 3-year warranty. If you have any issues with your equipment, we will work with you to troubleshoot and replace if necessary.
Will the service work internationally?
No. Ready Broadband Failover is available in the US only.
Where can I read the Terms & Conditions for Ready Broadband Failover?
The Ready Broadband Failover terms and conditions can be found here.
I am an existing Ready Broadband Failover customer, how can I view information about my account?
Log in to view data usage, event logs, billing, and notifications.
I am an existing Ready Broadband Failover customer, how can I update my credit card for the monthly data usage billing?
Log in at client.readywireless.com to update your credit card.
How do I reach Customer Support?
Email us at firstname.lastname@example.org
Hours of Operation
8 am – 8pm CST Monday- Friday
After hours support will be provided by the Account Management team. Please complete a trouble ticket if urgent support required.